Shipping policy

FREE DELIVERY ACROSS SOUTH AFRICA
Delivery is free to your nearest Pudo locker or PEP store (PAXI), anywhere in South Africa. Prefer delivery to your door? Choose door-to-door at checkout for a small extra fee, shown before you pay. We currently ship within South Africa only.

CHOOSING YOUR PICKUP POINT
You can type your preferred Pudo locker or PEP store in the order note on your cart. If you leave it blank, we'll choose the one nearest to your address and WhatsApp you to confirm. When your parcel arrives, you'll receive an SMS with a PIN to collect it.

DELIVERY TIMES
Most orders arrive in 4 to 11 working days, including personalised jewellery, which is made to order. If your order includes items from different suppliers, they may arrive in separate parcels.

DIGITAL PRODUCTS
Printables and other digital downloads are not posted. Straight after payment you'll see a download link on your order confirmation page, and we'll email the same link to you. If the email doesn't arrive, check your spam folder or email us with your order number.

TRACKING
Once your order has shipped, we'll send you a tracking number so you can follow your parcel.

DELAYS
Deliveries can take longer during peak periods such as Black Friday, December holidays and back-to-school, as well as during public holidays, bad weather or courier disruptions. We'll keep you updated if we become aware of a significant delay.

UNCOLLECTED PARCELS
Please collect your parcel promptly once you receive your SMS. Parcels not collected in time are returned, and re-delivery may be for your account.

LOST OR DAMAGED PARCELS
If your parcel arrives damaged, please take photos and contact us within 48 hours of delivery. If your tracking shows no movement for an unusually long time, or your parcel does not arrive, contact us and we'll follow up with the courier and arrange a replacement or refund where appropriate.

INCORRECT ADDRESSES
Please check your details carefully at checkout. We are not responsible for orders sent to an incorrect address or cellphone number provided by the customer, but we'll do our best to help.

QUESTIONS
Email info@btkimpex.co.za or WhatsApp 076 125 1091.